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Terms & Conditions

Terms & Conditions

Hello! Great to see you here on our Kyutec website (“The site”) operated by Kyueye Limited, Hong Kong SAR (“Kyueye”). The way how you can use and access the Site and related services (“Services”) made available to you here are in accordance with the following Terms and Conditions (“TC”).

Complaints? We hear you! Please just contact our customer support at support [at] kyutec [dot] net. If you have reason to believe anything listed here is unreasonable or does not make sense, are unhappy about service or a product, let us know!
Kyutec is a brand for technological innovation owned by Kyueye Limited, a company incorporated in Hong Kong SAR.
Our registered address is

Kyueye Limited
Unit 7, 13/F., Sing Win Factory Building, 15-17 Shing Yip Street, Kwun Tong, Kowloon

Tel: +852 2851 9924
support [at] kyutec [dot] net

Business Registration number:

We reserve the right to change our TC from time to time, and indeed all other legal policies you can find on the site. So you should now and then check on the most updated policies and see if there are any changes to Privacy Policy, Website Use, or TC.

 

1. Personal Registration
You may or may not register with some of your personal details on this site to be granted access to some of the services. For that purpose you agree that you are providing information that is true, accurate, current, and complete in all respects.
You must be over 18 years old to use these services. Kyueye reserves the right to only accept orders from those aged 18 or over.
Once you have registered you are responsible for being responsible in your usage of the site, including, but not limited to as written in our website usage terms.
You also responsible for keeping your account and password secure. If you think somebody might have compromised your account details please contact us immediately.
Multiple accounts by the same person will result in immediate termination of said accounts.

 

2. Purchasing Eligibility
Providing that your personal information is accurate, true and current and complete in all respects and you are over 18 years old you are eligible to purchase services offered on the Site.

By placing a purchase with us, you authorize Kyueye to process a charge on your Paypal account in the amount of the total purchase of your order. We use Paypal’s secure payments facilities for online purchases to make it quick and secure.

Kyueye will process for anti-fraud checks, and obtain, if necessary, information from third parties to verify this information.

Whilst Kyueye tries to be as accurate as possible, all information is provided ‚as is‘ and is provided in good faith. Please check our Returns Policy if you are unhappy.
The place of purchase for your order is in Hong Kong SAR and governed by the laws of said jurisdiction.

Upon the purchase, we will send you an acknowledgment of the receipt of said purchase to your provided email address. This email does not constitute an order acceptance.
Once we have reviewed your order we will e-mail you again to confirm that we accept your order upon the goods being shipped to you. With this acceptance email a contract has been made between Kyueye Limited and you. Only the goods listed in the confirmation email sent to you are included in the contract formed. This means that all sales contracts are concluded in Hong Kong SAR and are written in English.

 

3. How to order
You can place an order by visiting the Kyutec shop and selecting the products or services to be purchased.You will be required to pay for the goods in full at the time of ordering.

Promotional pricing only applies for the period stated.

All prices displayed on the Site do not include any taxes or custom surcharges your delivery country might require you to pay. All prices are displayed in Hong Kong Dollar (HKD).

Once your order is confirmed changes may not be possible or incur additional charges or delays.

 

4. Payments
Payments are solely by using Paypal, a safe and secure way to transfer money online. You may also make the payment via credit cards through paypal payment gateway.* By placing an order using Paypal you confirm that said account is yours or that you are authorized by the owner to use said account.

No payment details are stored by us on the Site. All payment details communicated are solely between Paypal and your browser.

*For customers from certain regions, PayPal may require you to sign up to a PayPal account before payment

 

5. Shipping
Kyueye delivers in Hong Kong SAR and Macau and Worldwide with Hong Kong General Post as a registered parcel.
Kyueye will provide an estimated delivery time when you place your order online. We will try our best to meet these estimates, but sometimes it might not happen. Delivery dates can change without notice.

Your order may arrive in more than one delivery.

You must be at the designated address to accept your parcel with a signature. This signature may be by yourself or any other recipient at the delivery address. Once accepted with the signature, this counts as evidence of delivery and fulfillment of your order by Kyueye.

In the event that you are not at home for a postal delivery or your order cannot be delivered please check with your local post office or local delivery service. In most cases, you can collect your order from the Postal Delivery Office or other facility. If your order is returned to us, please be aware that there is an additional charge of $10 USD to re-post your order.

 

6. International Custom Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient’s responsibility. You should contact your customs office for specific amounts and percentages.

Kyueye cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, customs agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

(If you refuse a shipment from Kyueye, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Kyueye. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)

 

7. Warranty
We provide a 1-Year warranty with all goods purchased through the Kyutec Online Store. The warranty covers faulty workmanship and materials. The warranty covers breakdowns due to manufacturing or design faults; it does not apply in cases such as accidental damage, however, caused, wear and tear, negligence, adjustment, modification or unauthorized repairs.

For a valid warranty claim you will require the proof of purchase (either a purchase receipt or a credit card statement) which clearly shows the date, product and price of the product purchased for us to verify. For online purchases via the Kyutec online store (the Site) the order number and your email address will suffice in most cases.

If you have any question regarding a faulty product or require further information please contact us at support [at] kyutec [dot] net If a defect arises and a valid claim is received by Kyutec within the warranty period, then Kyutec will either 1. repair the product, or 2. exchange the product with one that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. Warranties are limited to the end-user and are not transferable to, or enforceable by, any subsequent owner.

The warranty is provided in addition to the rights that Hong Kong SAR Law says you have as a consumer, and accordingly your statutory rights are not affected.

 

8. Returns
Email us if you have a problem with the goods purchased on the Site. We will try to handle every request in reasonable fast time.

We accept a 21-days no-questions-asked return policy from the date of dispatch. So if you are for any reason not completely satisfied with the goods or services purchased you can return your order for a full refund or exchange. Products must be in original condition and must be returned in its original packaging.
Please note that we will not be able to provide a refund on the shipping fees charged for the original order or return orders.

For a warranty claim we advise you to keep the purchase receipt or valid record of said purchase (an online order number) for the duration of the product warranty.

 

9. Rights
Your rights are not affected by these TS under the law of Hong Kong SAR.

 

10. Liability
All views and other communication expressed on this site Kyueye takes no responsibility. They do not necessarily reflect Kyueye’s views.

 

11. Indemnity and Waiver
At our request, you agree to compensate us fully and hold Kyueye Limited

At our request and at your own cost and expense, indemnify and hold harmless us, Kyueye, from and against any and all claims, loss, damage, expense, liability, suits, actions, proceedings and judgements and any costs whatsoever, including reasonable attorneys’ fees, arising out of or in any way connected with or sustained, rendered or incurred by reason of any claim or action for personal injury, death or otherwise, involving or related to any breach of the TC, and whether such claims, suits, actions, or proceedings are rightfully or wrongfully made, brought or filed.

If you breach the terms and we do not take any legal action, this does not constitute a waiver to all such violations by you and we reserve our right to initiate proceedings on a case-by-case basis.

 

12. Governing Law and Jurisdiction
The TC together with all other policies and claims on this site are governed and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with the above TC.